How can we help?

Yes. WhatsApp, Instagram, Messenger and every other channel land in one shared inbox. Assign chats to teammates, leave private notes and see who is replying, so no customer waits twice.

Yes. Import your contacts with a CSV file and move your WhatsApp number to Message One. Our team will guide you through the switch so your broadcasts keep running.

No. You write what you want in plain words and the AI builds the flow for you. You can change any step by dragging and clicking.

WhatsApp, Instagram, Messenger, TikTok, Telegram and your website chat widget.

Yes. The flow opens in the visual builder so you can add steps, change words or connect your own apps.

No need to set one up yourself. Sign up, tap Connect WhatsApp and log in with Facebook. We create the API account for your number in a few minutes. Meta then reviews your display name, which usually takes a day or two.

Yes, if it is not currently on the WhatsApp mobile app. You can also buy a new virtual number in Message One.

Broadcasts go out with WhatsApp approved templates, only to people who agreed to hear from you. That is what keeps a number healthy. Message One also shows your number's quality rating and message limit, so you can slow down before there is a problem.

Yes. Send UPI, card and netbanking links with Razorpay, Cashfree or Stripe. The order confirms automatically once paid.

Yes. The AI uses Meta's template rules and formats so marketing, utility and auth templates get approved fast.

Yes. We use the official Meta Graph API. Your account stays safe because everything runs through Meta's approved partner platform.

Reels, photo posts, carousels and Instagram Lives. You can set rules for all posts or only specific ones.

Yes. When someone mentions your handle in a story or replies to your story, Message One sends your reply instantly.

Yes. Instagram only allows automation on Business or Creator accounts. Switching is free in your Instagram app settings.

Yes. Hide profanity, competitor links, spam words or any phrase you add. The AI can also decide based on your prompt.

Yes. The AI agent replies in the language your customer writes in, including Hindi, Hinglish and other Indian languages. Voice AI can take calls in English and Hindi.

From the files and website links you add to your knowledge base: product catalogs, FAQs, return policies and price lists.

It hands the chat over to your human team in the shared inbox and sends an alert, so no customer gets a wrong answer.

WhatsApp, Instagram DMs, Facebook Messenger, Telegram, TikTok DMs and website chat.

PDFs, Word docs, spreadsheets, website URLs and plain text notes. Upload your catalog, return policy and price list.

Most files are ready in a few minutes. After that the AI agent can answer from them.

Only your workspace. Your files are used to answer your customers and nothing else.

English, Hindi and Hinglish. It picks the language the caller speaks in and switches naturally.

No. It speaks in a natural voice and replies in the language the caller uses.

Yes. It offers open slots from your appointment calendar in Message One, books the one the caller picks and confirms it on WhatsApp.

The AI saves what the caller asked and passes it to your team so a person can follow up.

Yes. After the call, the caller gets a WhatsApp message with the booking details.

Yes. Start free and connect your channels to see it working with your own customers. Pick a plan when you are ready.

Meta charges for some WhatsApp messages, like marketing broadcasts. Replies inside an open chat are free. Meta bills these charges to your own WhatsApp Business account, so you always see exactly what you pay Meta.

Your data is stored on servers in India and only your team can see your workspace. You can export or delete your data at any time from your settings.